Shipping policy
SHIPPING POLICY
Last updated: September 2026
Mental Mastery is committed to making sure your order reaches you safely and as smoothly as possible.
This Shipping Policy explains how we process and deliver physical products purchased through the Mental Mastery website.
SECTION 1 - PROCESSING YOUR ORDER
Orders are normally processed after payment has been successfully received.
We aim to prepare orders for dispatch as quickly as reasonably possible. Processing times may vary depending on the product, availability and whether an item is made to order.
During busy periods, launches, promotional events, Christmas and other seasonal periods, processing times may take longer.
If there is an unexpected delay with your order, we will aim to contact you where appropriate.
SECTION 2 - DELIVERY WITHIN THE UK
We currently offer delivery within the United Kingdom.
Standard delivery is charged at the rate displayed at checkout.
The current standard shipping charge is £3.78 unless otherwise stated or a promotional offer provides different shipping terms.
Delivery times shown on our website are estimates and are not guaranteed.
Once your order has been dispatched, delivery is handled by the relevant postal service, courier or fulfilment provider.
SECTION 3 - DELIVERY TIMES
Estimated delivery times may vary depending on the product and delivery service selected.
Most UK orders should arrive within the estimated timeframe shown at checkout.
Delivery may take longer during:
- Weekends and bank holidays.
- Christmas and other busy periods.
- Postal or courier delays.
- Severe weather.
- Supplier or fulfilment delays.
- Circumstances outside our reasonable control.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us so that we can look into the matter.
SECTION 4 - DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your delivery details carefully before completing your purchase.
Mental Mastery cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us because the delivery address was incorrect or incomplete, we may contact you to arrange redelivery.
Additional delivery charges may apply where appropriate.
SECTION 5 - LOST OR DELAYED ORDERS
If your order appears to be delayed or has not arrived within a reasonable period, please contact us.
We may need to contact the postal service, courier or fulfilment provider to investigate the delivery.
Where appropriate, we will work with you to resolve the issue.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
SECTION 6 - DAMAGED ORDERS
We take reasonable care when preparing and packaging physical orders.
If your order arrives damaged, please contact us as soon as reasonably possible and provide details of the damage. Photographs may be requested to help us investigate the issue.
If a product is faulty, damaged in transit or does not conform to your legal rights, we will deal with the matter in accordance with applicable UK consumer law.
Your statutory rights are not affected.
SECTION 7 - DIGITAL PRODUCTS
Digital products do not require physical delivery.
If you purchase a digital product, it will be provided electronically, normally by download or through the delivery method stated on the product page or at checkout.
No physical shipping charge applies to digital-only orders.
SECTION 8 - MIXED ORDERS
If you purchase both physical and digital products in the same order, the physical products will be subject to the applicable shipping charge.
Digital products will be supplied electronically and will not be sent by post.
SECTION 9 - SHIPPING RESTRICTIONS
We currently focus on delivering physical products within the United Kingdom.
If international delivery becomes available, the applicable delivery destinations, charges and estimated delivery times will be clearly displayed at checkout.
SECTION 10 - DELIVERY RESPONSIBILITY
Once your order has been dispatched, delivery is carried out by the relevant postal, courier or fulfilment service.
We are not responsible for delays caused by circumstances outside our reasonable control, including postal or courier delays, severe weather, strikes, technical problems, supplier delays or other events beyond our control.
However, if you experience a delivery problem, please contact us and we will do our best to assist you.
SECTION 11 - CONTACT US
If you have any questions about shipping or the delivery of your order, please contact Mental Mastery using the contact details provided on our website.
Mental Mastery
65a Midland Road
Wellingborough
NN8 1HF
United Kingdom
Email: Please use the contact email address provided on our website.
Mental Mastery
"Build Your Mind. Master Your Life."
"Progress Not Perfection."